Public administration in India has been plagued by a lack of focus on results and outcomes that matter most to citizens. Annual planning and monitoring revolves largely around the allocation of the government’s budget to its departments and programmes and periodically checking if the money is being spent and activities completed.
“Did they do it?” is the operative question to judge performance — did they build enough toilets, did they open schools and hospitals? Such an approach, however, completely misses the difference between doing the job, and doing it well.
An outcomes-based approach shifts the perspective to the short and long-term outcomes of governance. “So what?”is the operative question here — so what if toilets were built, are they clean and functional and did open defecation reduce?
Please refer to our annual reports for the details of work being done on this initiative. Please also look at the documents and reports section as for details   Click Here →
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